Privacy Policy

What data we collect

• First and last name
• Phone number
• Email address
• Information about booked appointments and purchased services

Use of information

We use the information we collect for the following purposes:

• To process and manage your bookings and appointments.
• To communicate with you regarding your appointments, services and offers.
• To personalize your experience at our studio.
• To improve our services and site.
• To process applications for the Runway Membership card.
• To process gift voucher purchases.
• To send marketing communications (if you have given consent).

Sharing information

We will not sell, rent or share your personal information with third parties, except in the following cases:

• When it is necessary to provide the services you requested (e.g. payment processing).
• When it is legally required.
• When you have given explicit consent to share.

Data security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, use or disclosure. However, no transmission of data over the internet or data storage system can be 100% secure.

Card payments

Card details are entered exclusively on the bank's secure page — Runway Massage never sees or stores them. Transactions are protected by the 3-D Secure standard (Visa Secure, Mastercard Identity Check), and all payments are made in Serbian dinars (RSD). We accept Visa, Mastercard, Maestro and DinaCard.

Unfinished voucher purchase

If you enter your e-mail address while buying a gift voucher and do not complete the purchase, we keep your cart so you can continue where you left off. We send AT MOST ONE reminder to that address, about that purchase only — never marketing, and we never add you to any list. An unfinished order cancels itself automatically, and we delete the data on request.

Gift vouchers and the recipient's data

When you buy a gift voucher you also provide the name of the person it is intended for and, optionally, their e-mail address and a personal message. We use that data solely to issue the voucher in their name and to deliver it — never for marketing, and we do not add them to any list. Their address is used for that single message. Contact us if you would like that data deleted.

Who receives your data for card payments

For an online gift voucher purchase, data is passed to:

• The bank processing the payment (Raiffeisen banka a.d. Beograd and its processor) — card details are entered on their page and we never see them.
• The Tax Administration of the Republic of Serbia — through the fiscal receipt, via a licensed electronic fiscalisation provider. Receipt items and amount are passed on, never card details.
• Our e-mail delivery provider — so that the voucher and the receipt can reach you.

How long we keep your data

Purchase records (order number, amount, time, proof of voucher delivery) are kept for as long as tax regulations and card scheme rules require — at least 120 days from purchase, and accounting records for as long as the law demands. Appointment data is kept while you are our client and for a reasonable period afterwards. Data kept solely on your consent (e.g. marketing) is deleted as soon as you withdraw it.

Your rights

You have the right to access, correct or delete the personal data we hold about you. You also have the right to withdraw consent to data processing at any time. To exercise these rights, please contact us by the email or phone listed on our “Contact” page.

Changes to the privacy policy

We reserve the right to change this privacy policy at any time. All changes will be published on this page.

Controller details

Business name: Andrija Milić, sole trader, Body care and maintenance activities Runway Massage Belgrade
Registered seat: Golubačka 1, Belgrade
Company ID (MB): 68124379
Tax ID (PIB): 115133459
Activity code: 9604 — Body care and maintenance activities
Date of establishment: 02.07.2025.
Contact email: [email protected]

Complaints policy

All complaints about the quality of service, as well as reports of any physical reactions to a treatment, must be submitted by the client exclusively through the salon's official communication channels within a maximum of 48 hours after the end of the massage, after which subsequent complaints will not be considered.